Alex Lowe says:

My motto: You've got to know someone's pain to make it go away.

Adding to others who have stated it, I'd like to congratulate Alex Lowe on his new position at Microsoft. I spoke with him directly about this, and got the above quote in response to a discussion about some Evangelists that I've met (not that one, he's actually pretty cool in person) getting out of touch with what's going on "In the trenches".

The quote alone makes me confident that Microsoft has made a wise decision. Good luck, Alex!